It is preferable for you, and for us, if you have the parcel delivered to your localparcel shop instead. This is to ensure that your parcel gets to you and is not
returned to us. Usually after a couple of failed delivery attempts, our couriers
will send the parcel back to us in the UK. If a parcel is returned to us, you will
be responsible for paying another shipping/delivery fee should you choose for
us to send the parcel to you again. If your parcel is returned to us and you
do not wish to have it redelivered, you will receive a refund for the total value
of your order, minus any extra fees incurred due to failed delivery.
Once your
order has been placed, we will endeavour to process and fulfil your order in
1- 3 business days.
If your order was placed at the weekend, your order will be processed by
Wednesday the following week at the latest and you will receive an email when
we have done so. If you do not receive this email, please feel free to contact us
via email or DM us on instagram. Once your order has been shipped, you will
immediately receive an email with your tracking information.
Sometimes couriers take a few days to update tracking information, but if it has
been more than 5 days, pop us an email or DM.
We will always strive to deliver your order in a secure and timely manner,
however sometimes things happen that are out of our control
(ie. holidays, weather, strikes, courier delays, weekends etc), even so, we are
always available for contact and we will do our best to inform you of such
inconveniences before you feel the need to get in touch.
CUSTOMER RESPONSIBILITY: We kindly ask that you check, double check and
triple check that the shipping/delivery information you have provided is correct,
and we also ask that you aim to be available to receive the package in person,
or that you have made alternative arrangements for someone else to receive it
on your behalf. While we of course understand that this is not always possible,
we can NOT be held responsible for your order not being received should the
information provided be wrong or no one being around to receive it.
REDELIVERY ATTEMPTS: We will do our best to coordinate with our local
couriers to attempt redelivery, however this is not always possible due to our
courier's individual policies and availability. In some locations we may offer free
delivery on orders over certain amounts, however this is restricted to the first
delivery attempt only. If your order fails the first delivery attempt, you may
likely be charged for any following attempts and this could be costly due
to the size of orders that qualify for free shipping /delivery.
Please note that additional fees may be incurred if your order fails delivery for
reasons that are within your own personal control. This is due to potential extra
charges for additional handling and transportation costs charged by
our couriers.
Whatever your query, we’re always more than happy to help - please never
hesitate to contact us at: support@wearemessyminds.com
*we currently do not deliver to Guam, Hawaii, America Samoa, Micronesia,
Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, U.S Virgin
Islands due to import/export circumstances