STRUGGLE TO READ LENGTHY TEXTS? CLICK HERE TO READ IN BIONIC TEXT
STRUGGLE TO READ LENGTHY TEXTS? CLICK HERE TO READ IN BIONIC TEXT
STRUGGLE TO READ LENGTHY TEXTS? CLICK HERE TO READ IN BIONIC TEXT

SHIPPING
& DELIVERY POLICY

IMPORTANT PRE ORDER INFORMATION: At Messy Minds we believe in total transparency so we want to share with you the ins and outs of what it takes to run a premium brand like ours! 

Your pre-ordered items will take a number of weeks to arrive, we estimate around 6-8 weeks. This is because as a new brand we rely on your orders to fulfil our manufacturers minimum order quantity, so as soon as we have your orders, production will begin and once the items are perfectly curated, they will be shipped to us, we will then lovingly package everything with buckets of care and attention to detail, and send them straight to your door or nearest collection point! 

By pre-ordering our apparel you are supporting us in the beginning stages of building the Messy Minds brand, and not only does this mean the world to us, but it means that you are playing a huge part in making a positive change for the neurodiverse community. You’re not just investing in stylish wardrobe essentials, you’re investing in a very important and deserving movement.

Now for the slightly less interesting, but very important shipping
/delivery details…

ATTENTION: If you live in an apartment block/flat or any other premise where there are multiple houses under one address…

It is preferable for you, and for us, if you have the parcel delivered to your local parcel shop instead.
This is to ensure that your parcel gets to you and is not returned to us. Usually after a couple of failed delivery attempts, our couriers will send the parcel back to us in the UK. If a parcel is returned to us, you will be responsible for paying another shipping/delivery fee should you choose for us to send the parcel to you again. If your parcel is returned to us and you do not wish to have it re-delivered, you will receive a refund for the total value of your order, minus any extra fees incurred due to failed delivery. Once your order has been placed, we will endeavour to process and fulfil your order in 1- 3 business days. 

If your order was placed at the weekend, your order will be processed by Wednesday the following week at the latest and you will receive an email when we have done so. If you do not receive this email, please feel free to contact us via email or DM us on instagram. Once your order has been shipped, you will immediately receive an email with your tracking information.
Sometimes couriers take a few days to update tracking information, but if it has been more than 5 days, pop us an email or DM.

We will always strive to deliver your order in a secure and timely manner, however sometimes things happen that are out of our control (ie. holidays, weather, strikes, courier delays, weekends etc), even so, we are always available for contact and we will do our best to inform you of such inconveniences before you feel the need to get in touch.

CUSTOMER RESPONSIBILITY: We kindly ask that you check, double check and triple check that the shipping/delivery information you have provided is correct, and we also ask that you aim to be available to receive the package in person, or that you have made alternative arrangements for someone else to receive it on your behalf. While we of course understand that this is not always possible, we can NOT be held responsible for your order not being received should the information provided be wrong or no one being around to receive it. 

RE-DELIVERY ATTEMPTS: We will do our best to coordinate with our local couriers to attempt re-delivery, however this is not always possible due to our courier's individual policies and availability. In some locations we may offer free delivery on orders over certain amounts, however this is restricted to the first delivery attempt only. If your order fails the first delivery attempt, you may likely be charged for any following attempts and this could be costly due to the size of orders that qualify for free shipping /delivery.

Please note that additional fees may be incurred if your order fails delivery for reasons that are within your own personal control. This is due to potential extra charges for additional handling and transportation costs charged by our couriers.

Whatever your query, we’re always more than happy to help - please never hesitate to contact us at: support@wearemessyminds.com 

*we currently do not deliver to Guam, Hawaii, America Samoa, Micronesia, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, U.S Virgin Islands due to import/export circumstances